Help and account support
Support
Need help with Echo + Ember? Start with the steps below. If you still need help, contact us through the support contact listed in the App Store.
Subscriptions
Echo + Ember subscriptions are managed through Apple. To manage or cancel your subscription, open your iPhone Settings, tap your Apple ID, then tap Subscriptions.
Photos, Camera, Microphone, and Notifications
If uploads, voice reflections, or reminders are not working, check your iPhone permission settings for Echo + Ember. You can also open Settings inside the app and visit Permissions.
Account Deletion
To delete your account, open Echo + Ember, go to Settings, then Account Info. Tap Delete Account and follow the confirmation steps.
Uploaded Notes
Photo uploads may continue processing in the background. If a sermon or note has not finished organizing yet, leave the app installed and check back later.
Legal
Read the Privacy Policy and Terms of Use.